Orange County Water Damage Restoration CA

Water damage is one of the most common types of emergencies that can occur in your Orange County home and you can be sure you are in qualified and capable hands when Milestone Building Group is on the job. Our technicians and staff are required to be certified in advanced drying techniques and our company managers certify the completion of the drying process, ensuring your home has been completed to the highest standard in drying. The goal with Orange County water damage restoration is to allow zero traces of mold to grow, and so these advanced drying techniques are of utmost importance to your home and your family’s health.

Some of the most common water damage emergencies occur from the following incidents in residential and commercial properties alike:

  • Appliance malfunctions from dishwashers, water heaters and water purification and heating systems
  • Toilet supply line breakage or leakage from an angle stop valve in a kitchen or bathroom
  • Drain lines can back up and connection hoses at washing machines can break or sever
  • Backups can occur from clogs at shower drains, toilet drains or even from the main at the street
  • Pipes can burst in walls, ceilings or crawl spaces due to defect, improper installation or just wear-and-tear
  • Slab leaks, where leaking can occur buried within the concrete footing or slab concrete which can go on for days without being noticed

Water damage can also come from outside of your home or building; outside sprinklers, negative sloped landscaping and improper drainage can all be causes. Orange County doesn’t always experience heavy rain or wind so when we get that occasional storm we aren’t always prepared and flooding and wind damage can also occur. “Wind Driven rain” is a term we use to define water damage inside of a home as a result of the wind driving the rain horizontally back up underneath the roofing shingles and roofing felt. This can happen on old roofs and new roofs alike as it is the right culmination of wind and rain that are required for this type of damage to occur.


The professional guidelines for water damage are governed by the Institute of Inspection Cleaning and Restoration Certification or the (IICRC). The degree of water damage and contamination are defined by classifications which indicate the amount and direction of the damage and the category which references the degree of water contamination. The classes and categories are as follows:

Category I thru III

Category I — Clean water caused by a water line break, that could occur inside the wall or ceiling of a building. Advancement in new technology allows for drying with little need for demolition or deconstruction and drying is typically achieved in 3 days or less.

Category I can turn into category II water if it goes untreated. Temperature and time can speed up this process especially when debris and other contaminants are present.

Category II —is called “grey water” which means there is a lever of contaminants present in the water source. The most common type of grey water loss would be flooding of water out of the toilet bowl. Water overflowing from a dishwasher and washing machine would also be treated as a “grey water” loss. In most cases porous materials have to be removed and other materials are properly disinfected. Category II can elevate to a category III loss quickly because of the biological contaminates that are present.

Category II contaminants have been known to cause allergy and cold like symptoms which typically subside once the contaminants are properly removed the structure is dried.

Category III — Referred to as “black water”  has high levels of biological contamination. “Black water” can cause serious health issues and must be handled in proper respiratory and personal protective gear. “Black water” that is left untreated and unresolved quickly turns into microbial growth and can lead to a structure being unsafe for occupancy. Additionally, protocols and independent 3rd party testing can be required to verify the safety of the structure once the work has been completed.

Class 1 thru 4

Class 1: Water intrusion from ground level that has only affected part of the room and surfaces 12” high or less

Class 2: Water intrusion affecting the whole room that has wicked up the walls 24” or less. Water has affected wood framing, flooring, concrete, insulation and drywall.

Class 3: When the source of water is from overhead such as a two story home, or from a pipe in the attic above the ceiling. In a class 3 loss, most of the materials are affected and mostly saturated. The humidity in the home would be noticeably higher in the affected area of the structure.

Class 4: Specialty drying situations where materials with low permeability have been affected. In specialty drying situations drying times can be significantly extended and sometimes have the drying conditions need to be controlled in a preservation effort. Specialty drying equipment may be necessary to assist in these processes to create specific negative or positive pressures to focus drying of materials.

Contact Milestone Building Group right away to handle all your Orange County water damage restoration needs!

Proudly serving Anaheim, Costa Mesa, Cypress, Huntington Beach, Irvine, Laguna Niguel, Lake Forest, Newport Beach, Mission Viejo, Rancho Santa Margarita, Tustin, and all of Orange County.